FAQ
How is Mustard Mike Made?
Mustard Mikes is made in a FDA registered facility.
Do I need to refrigerate the bottles once opened?
Yes. Please make sure your bottles are refrigerated after opening.
Do you ship internationally?
At this stage we only offer shipping within the United States.
How much is shipping?
For domestic US orders shipping flat rate is $6.50 USD.
How long will it take for my order to arrive?
All orders are shipped from our warehouse on the East Coast. Your order will be fulfilled and shipped within two business days. Once your order has shipped, it can take anywhere from 7-10 days to arrive depending on your region.
Please don't hesitate to reach out to us via email if your order is delayed or if you have any other shipping related questions.
Help I can't find my tracking number!
Once your order is shipped you will receive an email with your tracking information. You can track your package using the link provided.
Occasionally, a carrier takes one or two business days to register a shipment status, which can be confusing, BUT you should start to see tracking information kick in soon. If your tracking number isn’t updating or working at all, shoot an email to quinnxciicontact@gmail.com and we’ll happily look into it.
My order arrived damaged. What can I do?
We are so sorry to hear your order arrived damaged and for any inconvenience this has caused.
Please contact our customer service team and provide your order number and a picture of your damaged product.
Send your email to: quinnxciicontact@gmail.com
My package says delivered by it hasn't arrived yet.
If you got a confirmation saying your package has been delivered, but you can't find it anywhere, don't panic just yet! There's a good chance it might get delivered within the next 24 hours. Sometimes the delivery companies mark it as delivered when they're in the vicinity, so it could be on its way.
Give it a day, and hopefully, it'll show up at your doorstep. If it's been a full 24 hours and there's still no sign of it, shoot us an email, and we'll jump right in to investigate the situation for you.
Can I change my address after my order has been submitted?
If you accidentally entered the wrong address, there might still be hope!
Just email us as soon as possible after your purchase, and we'll see if we can fix it for you. Keep in mind, though, our warehouse is QUICK and orders normally start processing within a few hours after you submit it! If your order is already processed, we won't be able to make any address changes.
To reach us, simply email quinnxciicontact@gmail.com with "Address Change" in the subject line, and don't forget to include your order number.